What is the process to become a resident with Eldercare?
You will need an Aged Care Client Record (ACCR) or Support Plan, formerly known as an ACAT assessment, to:
For further information or to arrange an assessment, please call My Aged Care on 1800 200 422.
You can apply for accommodation at Eldercare by completing an online application through this website. When you have successfully completed the online form, you will receive an email explaining the next steps in the application process. Please contact Eldercare's Admissions team if you do not receive this email.
Alternatively, if you would prefer to complete your paperwork by hand, please contact Eldercare's Admissions team and an application pack can be posted to you.
Eldercare Admissions team contact details:
In many cases, it may take some time for a residential aged care place to become available. When a vacancy arises, Eldercare staff will consider the applications already received and seek an applicant who meets the criteria for the accommodation type being offered.
The amount you will pay for residential aged care is determined by a Combined Assets and Income Assessment.
Information you need to know and the request for a Combined Assets and Income Assessment can be found on the Australian Government's Department of Human Services Centrelink website. Alternatively, you can call Centrelink on 1800 227 475 for this information.
Eldercare will require a copy of the letter you receive when your Combined Assets and Income Assessment has been completed and form submitted.
Please note that this letter can take several weeks to arrive so we encourage you to submit the Combined Assets and Income Assessment Form as early as possible.
Eldercare charges fees in line with those advised by the Department of Social Services. We recommend that, as a prospective incoming resident, you seek your own independent financial advice before accepting a place at Eldercare.
The Eldercare Resident Information Booklet provides detailed information on the services we provide. This booklet is provided to all new residents upon admission.
You will need an Aged Care Client Record (ACCR) before applying for residential care. This involves a nurse, social worker or other health professional coming to your home and talking to you about how well you're managing in your day to day life. From this, the representative will assess whether you are eligible to receive care and which services you will need. Please visit My Aged Care or call 1800 200 422 for further information.
Once you have received your ACCR (refer to previous FAQ), you can apply for residential care at Eldercare by completing an application online. Alternatively, if you would like some guidance relating to your application, please contact the Eldercare Admissions team at 1300 925 414.
We also recommend that you submit your Combined Assets and Income Assessment form to Eldercare Admissions team soon after submitting your Eldercare application.
Call the Asset Assessment Team at the Department of Human Services on 1800 227 475 and ask for a Permanent Residential Aged Care Request for a Combined Assets and Income Assessment to be sent to you. Alternatively you can download the booklet from the Department of Human Services website.