Eldercare’s Case Management Model enables you to enjoy continuity of care.
Under this model, a Clinical Leader, who is a senior Registered Nurse, will coordinate and closely supervise the care you receive from our experienced teams.
Your Clinical Leader will observe the outcomes of your care and direct changes in consultation with you, or your family representative, if needed.
You can approach your Clinical Leader at any time with questions about your health and wellbeing.
Enjoy the sense of security that comes from having a qualified health professional specifically assigned to coordinate your ongoing care needs.
Eldercare’s Case Management Model is based on an organisational philosophy of person-centred care; a concept reflected in Eldercare's Purpose and Values.
Person-centred care involves ‘treating each person as an individual; protecting a person's dignity; respecting a person's rights and preferences; and developing a therapeutic relationship between the care provider and the care recipient which is built on mutual trust and understanding’. Reference: Australian College of Nursing.
Please contact your Clinical Leader or Site Operations Manager for more information.