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Reference: Australian Government Department of Health's coronavirus (COVID-19) campaign resources.



Eldercare's response to COVID-19 (coronavirus)

Last updated Wednesday 1 April 2020 3:20pm ACDT

Eldercare is committed to ensuring the health and safety of our residents and staff, as well as the family and friends of our residents.

Older people, and people with medical conditions such as diabetes or heart disease, appear to be more at risk of developing severe disease so Eldercare has applied additional precautions to limit the exposure of residents to coronavirus.

Eldercare is still accepting new residents, pending availability. The format of our site tours has been adjusted to minimise risk in relation to the pandemic.

What we are doing at Eldercare

  • From Tuesday 24 March at 6pm, visitors will no longer be able to visit residents at any Eldercare residential care facility. GPs and other health professionals will still visit residents and they can still attend external medical appointments. Special arrangements will be put in place for residents at the end of life.
  • Hand sanitiser stations are placed in locations around our sites and we encourage residents and staff to use the gels as frequently as possible.
  • The Government has announced that people will not be able to enter a residential aged care facility if they are not vaccinated against the seasonal flu after 1 May 2020. Eldercare is commencing our annual flu vaccination program for staff and residents in late March and will continue to run clinics at each of our sites with the aim to have all people vaccinated before 1 May.
  • Lifestyle activities involving external entertainers and resident bus trips and other outings have been cancelled until 30 June. This decision will be reviewed regularly.
  • Volunteers who conduct non-essential activities will not attend residential care sites until 30 June. This decision will also be reviewed regularly.
  • All staff returning from leave are being screened to ensure those returning from overseas and interstate are appropriately isolated.
  • All staff who are feeling unwell are instructed to stay away and seek medical advice. They should not return until medical clearance has been provided.
  • All staff are receiving additional training and resources about infection control.
  • Good levels of personal protective equipment have been secured and all our sites have well stocked 'outbreak' kits.
  • An ongoing supply of other consumables, including but not limited to handwash, soaps, hand sanitizer gels, toilet paper and food, has been secured.
  • All sites are monitoring residents and staff for any symptoms of the virus - this vigilance will be our best defense in containing the spread of the virus at our facilities.
  • Our managers are being provided with daily updates on COVID-19 and have direct access to an infection control clinical expert.
  • We have a pandemic management plan that will be activated if required.

Additional resources