Eldercare is one of South Australia's largest and most experienced providers of residential aged care.
Our teams of highly trained staff and dedicated volunteers are passionate about providing the highest quality care possible. All of our residential care facilities provide 24 hour nursing care, individual care plans and tailored therapy services, along with great dining and social activities to cater to every resident's needs.
Leisure and recreational activities are designed to celebrate the human spirit and increase feelings of productivity and purpose. We also provide stimulating exercise programs. Some sites feature home theatre and Foxtel, which allow residents to keep up to date with the latest movies or world events. Internet and email access are also available at some facilities for keeping in touch.
Our staff include qualified professional and fully trained support personnel, who work with residents and their families to ensure that the care, food, accommodation and activities provided are of the highest standard and designed to meet individual needs.
Everyone who comes to an Eldercare facility can participate in choosing how they spend their day, with whom they interact, how much or how little they do for themselves.
Eldercare has recently built three new facilities at Evanston Park, Seaford and Glengowrie. In addition, we are constantly upgrading and enhancing all of our existing sites.
A map is available showing all of Eldercare's locations throughout the State.
What is the process to become a resident with Eldercare?
An "Aged Care Client Record" or ACCR (formerly known as ACAT assessment) is required to determine eligibility for high or low care. For further information or to arrange an assessment call the Government's Aged Care Assessment team on 1300 130 551.
We require a copy of the Statement of Assets Letter from Centrelink or Department of Veteran Affairs. If you do not have this letter you can obtain the Permanent Residential Aged Care Request for an Asset Assessment booklet from the link Department of Health and Ageing
Register your interest by completing the online application below. Alternatively, you can call the Admissions Office on 1300 925 414 for an application pack or further information.
In many cases it may take some time to obtain placement. As a vacancy arises our staff refer to the Registration of Interest database and seek the applicant who meets the criteria for the accommodation available.
Registration of Interest- Online Application
On this page, you may add your details to our Registration of Interest for Admission.
If this is your first visit to this area, please select New Applications and provide your details.
If you have previously entered your details, and wish to alter or update your information, select Returning Users.
If you do not have a medical form to provide with your application please download and print Eldercare’s Medical Form and have it completed by your medical practitioner.
The Federal Government provides subsidies to aged care providers for all aged care. Low care applicants will be asked to pay a bond.
Eldercare charges fees in line with those advised by the Department of Health and Ageing.
Prospective incoming residents should seek their own independent financial advice prior to accepting a place at Eldercare.
Information for all prospective residents
The Eldercare Resident Information Booklet (PDF, 1.8MB) provides detailed information on the services we provide. The booklet is provided to all new residents upon admission.
Frequently Asked Questions
Q. What is required for entry into a Residential Aged Care facility?
An ACCR assesment is required for entry.
Q. What is an ACCR and how do I get one?
An ACCR is an Aged Care Client Record and it denotes eligibility for Aged Care services. Phone 1800 200 422 to arrange an ACCR. This is the National Information Line number.
Q. How do I put someone’s name on the Eldercare waiting list?
Please complete the Registration of Interest online form. Alternatively, you can call our Resident Admission Coordinators on 1300 925 414.
Q. How long is the waiting list?
Admission to an Eldercare facility is based on need or priority and current vacancies, rather than how long you have been on the waiting list.
Q. Can I view your facilities?
For information regarding tours, please contact your preferred facility directly.
Q.How much will it cost?
Fees are based on Income and Assets and can be different for every new resident. More information can be sought from our Resident Admission Coordinators or the Dept of Health and Ageing website: www.health.gov.au
Q.What is the difference between High Care and Low Care?
There are a number of different considerations when making a determination regarding levels of care required. Areas of consideration would include: Physical assistance required for showering and dressing, mobility issues, cognitive issues and continence issues, along with any other complex health problems.
Level of Care is determined initially by the Aged Care Assessment Team.
Q. Are you Government Funded?
Yes. Eldercare receives care subsidies from the Federal Government.
Q. What are Extra Services?
Some facilities offer a higher standard of accommodation, lifestyle choices and hospitality services for an additional daily fee. An Accommodation Bond is also charged for entry to an Extra Services facility.
Q. How long have I got to decide about an offer of placement?
Usually a response is required on the day of offer or at least within 24 hours.
Q.What can I bring into the facility?
Generally most rooms will allow for small pieces of furniture along with personal items such as photos etc. Beds, bedside cupboards, wardrobes and linen are all provided. For more details refer to the Eldercare Resident Information Booklet (PDF, 1.8MB).
Q. When are my family and friends allowed to visit?
The facility becomes the new home of the resident and as such family and friends are encouraged to visit at their leisure.
Q. Are residents able to take time away from the facility with family or friends?
Residents are entitled to up to 52 days social leave per year. Fees will still apply for the days absent from the facility.
Q. Do you offer Respite Care?
Some Eldercare sites do offer “book ahead” respite but others do not. Information about respite can be obtained from the Admission Coordinators however, bookings must be made directly with the facility.
Q. Where do I get an Assets Assessment?
Call the Aged Care Information Hotline on 1800 200 422 and ask for a “Request for an Assets Assessment” booklet to be sent to you. Alternatively, you can download the booklet from the Dept of Health of Ageing Website:
www.health.gov.au Use the Search box and enter the words “Assets Assessment”. You can then download the document.