Aged Care Accreditation and Standards

Eldercare’s 11 residential care facilities, day therapy services and home care services are accredited by the Aged Care Quality and Safety Commission (the Commission) who conduct regular unannounced assessments.

The Commission will assess and monitor all aged care providers, including Eldercare, against eight Aged Care Quality Standards (effective 1 July 2019) to ensure all users of residential care, home care and day therapy services receive high quality care.

The standards focus on outcomes for consumers and reflect the level of care and services consumers can expect from Eldercare.

Each standard is expressed in three ways:

• a statement that expresses the outcome for consumers
• a statement that sets out the expectation for Eldercare
• the requirements that demonstrate Eldercare has met the standard

The Commission's Aged Care Quality Standards factsheet outlines these statements and requirements in more detail.

Eldercare is committed to providing services that meet the standards and will provide an environment where consumers are supported to plan their care and services, with our staff, to meet their spiritual, social, emotional and physical needs.

Resources

• Aged Care Quality Standards factsheet (PDF)
• Information about your involvement in the accreditation process
• Aged Care Quality and Safety Commission website
• Aged Care Quality and Safety Commission's video about what the new standards mean for aged care recipients:

_{Source: Aged Care Quality and Safety Commission website www.agedcarequality.gov.au
Disclaimer: The use of images and videos contained herein does not constitute an endorsement by the Aged Care Quality and Safety Commission of Eldercare’s activities.}