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Residential Care Frequently Asked Questions

  • Q What will I need to organise before applying for residential care?+
    A

    You will need an Aged Care Client Record (ACCR) before applying for residential care. This involves a nurse, social worker or other health professional coming to your home and talking to you about how well you're managing in your day to day life. From this, the representative will assess whether you are eligible to receive care and which services you will need.

    Please visit My Aged Care or call 1800 200 422 for further information.

  • Q How do I apply for accommodation at an Eldercare facility?+
    A

    Once you have received your ACCR (refer to previous FAQ), you can apply for residential care at Eldercare by completing an application online. Alternatively, if you would like some guidance relating to your application, please contact Eldercare's Residential Admissions team at 1300 925 414.

    We also recommend that you submit your Combined Assets and Income Assessment letter (refer to next FAQ) to the Residential Admissions team soon after submitting your Eldercare application.

  • Q Are there waiting lists for Eldercare facilities?+
    A

    Some of our facilities may have a waiting list as it can take some time for a residential care place to become available. When a vacancy arises, Eldercare staff will consider the applications already received and seek an applicant who meets the criteria for the accommodation being offered.

  • Q Can I look at a facility before applying for residential care?+
    A

    You are welcome to tour any Eldercare facility. Please contact the Eldercare Residential Admissions team on 1300 925 414 for further information and to book a tour. 

  • Q Are you government funded?+
    A

    Yes, Eldercare receives care subsidies from the Australian Government.

  • Q When are my family and friends allowed to visit?+
    A

    The facility becomes the new home of the resident and as such family and friends are encouraged to visit at their leisure.

  • Q What are Extra Services?+
    A

    Eldercare The Lodge at Wayville offers a higher standard of accommodation, services and hospitality for an additional daily fee. For more information about Extra Services at The Lodge contact our Residential Admissions team on 1300 925 414 or admissions.enquiry@eldercare.net.au.

  • Q How long do I have to decide about an offer of placement?+
    A

    A response is usually required on the day of offer or at least within 24 hours.

  • Q Who can I contact for further information regarding admission and fees?+
    A

    The financial implications of aged care are complex. If you have queries regarding your specific financial situation you may choose to seek independent financial advice. If you have queries regarding Eldercare's room pricing, payment options or general questions about the costs of residential care, please contact the Eldercare Residential Admissions team on 1300 925 414.

  • Q What can I bring into the facility?+
    A

    Most rooms will allow for small pieces of furniture along with personal items such as photos and trinkets. Beds, bedside cupboards, wardrobes and linen are all provided.

  • Q Do you offer respite care?+
    A

    Some Eldercare sites may be able to offer respite care. Please contact the Eldercare Residential Admissions team on 1300 925 414 for further information and availability.

  • Q What if I don't have any money? Will I be able to obtain a place in an Eldercare facility?+
    A

    Residential care providers are required to offer a certain number of beds to people who have limited financial means. The ratio of beds to be provided is prescribed by the Australian Government and depends on the location of the facility. Depending on your level of assets and income, part or all of your costs may be met by the Australian Government.

  • Q How much does residential care cost?+
    A

    All residents will need to pay both care costs and accommodation payments. The amount you will pay for residential care is determined by your Combined Assets and Income Assessment (refer to previous FAQ) and can be different for every new resident.

    Eldercare accommodation prices can be viewed online or alternatively, you can call the Eldercare Residential Admissions team on 1300 925 414 for further information.

  • Q How do I get a Combined Assets and Income Assessment?+
    A

    Call the Asset Assessment Team at the Department of Human Services on 1800 227 475 and ask for a Permanent Residential Aged Care Request for a Combined Assets and Income Assessment to be sent to you. Alternatively, you can download the form from the Department of Human Services website.

  • Q How do I pay my accommodation costs?+
    A

    When you enter residential care, you will need to choose how to pay for your cost of accommodation either via a Refundable Accommodation Deposit (RAD) or Daily Accommodation Payment (DAP) or combination of both. The DAP is calculated from the RAD amount at a government prescribed interest rate (MPIR).

    For example: A single room with an ensuite with a Refundable Accommodation Payment (RAD) of $400,000: Daily Accommodation Payment (DAP) = $400,000 x MPIR %/ 365.

    A resident can elect to pay a combination of RAD and DAP to suit their financial circumstances.

    Please refer to Eldercare’s online accommodation pricing calculator which can calculate the RAD/DAP combinations for you.

  • Q When do I have to choose how I pay for my accommodation costs?+
    A

    You will have up to 28 days after entering permanent residential care to select how your accommodation costs will be paid i.e. Refundable Accommodation Deposit (RAD) or Daily Accommodation Payment (DAP) or combination of both. During this 28 day period, you will need to pay the DAP whilst you make your decision.

  • Q Is the Refundable Accommodation Deposit (RAD) fully refundable?+
    A

    Yes, the deposit is fully refundable. However, you can elect to have the agreed Daily Accommodation Payment (DAP) deducted from the Refundable Accommodation Deposit in order to meet an agreed amount of accommodation payment.

  • Q How long do I have to pay if I choose a Refundable Accommodation Deposit (RAD)?+
    A

    You have six months from the date of entry to pay your RAD. You will still need to pay a Daily Accommodation Payment (DAP) until your RAD is paid.

  • Q Am I able to take time away from the facility with family or friends?+
    A

    You are entitled to up to 52 days social leave per year. Fees will still apply for the days absent from the facility.

  • Q What are Additional Services?+
    A

    All Eldercare residential care facilities offer Additional Services packages to complement our high-quality service.

    Additional Services packages vary across Eldercare. For more information about Additional Services and pricing at The Lodge, Oxford and other facilities, contact our Residential Admissions team on 1300 925 414 or admissions.enquiry@eldercare.net.au.