Eldercare is committed to ensuring the health and safety of our residents and staff.

Learn more about our response to COVID-19

Eldercare's response to COVID-19

Eldercare is committed to ensuring the health and safety of our residents and staff, as well as the family and friends of our residents.

Eldercare COVID-19 hotline

The Eldercare COVID-19 hotline 0477 995 542 is available on business days from 9am to 4pm.

Current visiting precautions

Family and friends may visit their loved one at Eldercare's aged care homes provided they meet the following revised visiting restrictions:

  • Please check the SA Government COVID-19 website for more information about the current emergency directions for residential aged care in South Australia or call the Eldercare COVID-19 hotline on 0477 995 542.
  • All visitors are still required to be “up to date” with vaccinations for both influenza and COVID (or have valid medical exemptions authorised in accordance with the Direction). The definition for being “up to date” with COVID vaccination is:

    • Aged 5 – 15 years of age the primary course (2 doses) must be completed
    • Aged 16 years and over the primary course (2 doses) and a booster within 3 months of the second dose
    • If you have tested COVID positive your next dose (dose 2 or booster) will be due 4 months from the date you tested positive for COVID (all COVID vaccinations must be TGA approved).
  • The definition of being “up to date” for seasonal influenza vaccination is:
    • Must have been vaccinated with the 2022 seasonal influenza vaccine by the 10th of June 2022.
    • If you are not vaccinated after this date, you will not be allowed to enter any aged care facility in SA.
  • Eldercare does not have the discretion to provide exemptions for either COVID vaccination or Influenza vaccination. Please refer to the Emergency Management (Residential Aged Care Facilities No 49) (COVID-19) Direction 2022 for instructions on how to apply for a medical exemption.
  • Visitors must provide proof of seasonal influenza vaccination (all visitors must have a 2022 seasonal influenza vaccination from 10 June 2022.
  • Visitors over the age of 12 must wear face masks that cover their mouth and nose during their visit.
  • Visitors will be required to complete a screening declaration on entry to the facility and to have a negative Rapid Antigen Test result within 48 hours prior to any visit. Eldercare can provide single RAT kits at site reception during business hours if necessary.
    Note: Declarations can be prepared in advance using the Eldercare COVID-19 declaration form for visitors
  • If you travelling a long distance please call the site or the COVID Hotline 0477 995 542 to confirm the site (or area within the site) is not closed due to a COVID outbreak prior to travelling.

Eldercare reserves the right to tighten restrictions if visitors do not comply and/or individuals will be prevented from entering if they breach these requirements.

All visitors must be vaccinated against the seasonal flu

The Australian Government has declared that from 10 June 2022, you must receive your annual influenza (flu) vaccination to visit or work in an aged care facility. (You will be asked to confirm on the visitors declaration that you meet this requirement).

Visit the state government COVID-19 website to read more about visiting residential care facilities.

COVID-19 communiques

How staff are keeping residents safe

  • All staff and essential contractors have their temperature checked before beginning work and will be sent home if their temperature exceeds 38C.
  • All staff are regularly screened using Rapid Antigen Tests (RATs).
  • All staff who are feeling unwell are instructed to stay away, obtain a PCR test and not return until well or released from isolation if positive.
  • All staff are receiving additional training and resources about infection control.
  • All sites are monitoring residents and staff for any symptoms of the virus - this vigilance will be our best defense in containing the spread of the virus at our facilities. (We ask that visitors and family members are also vigilant in monitoring their own symptoms, and not to visit if unwell).
  • Good levels of personal protective equipment have been secured and all our sites have well stocked 'outbreak' kits.
  • An ongoing supply of other consumables, including but not limited to handwash, soaps, hand sanitizer gels, toilet paper and food, has been secured.

Other precautions in place to keep residents and staff safe

  • Staff, residents and all visitors have been educated about the importance of hand hygiene and physical distancing.
  • Hand sanitiser stations are placed in locations around our sites and we encourage residents and staff to use the gels as frequently as possible.
  • All staff members are screened prior to commencing each shift, RAT tested regularly, and make a declaration that they are not presenting a risk to our residents or their co-workers.
  • Key staff have undertaken hands-on infection control training over and above the e-learning modules offered by the Department of Health.
  • Our managers are being provided with regular updates on COVID-19 and have direct access to an infection control clinical expert.

  • Our outbreak management plan will be activated if required.

Additional resources

Page updated: Monday 6 June 2022 at 11:59am ACDT.

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