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Our recruitment process

Eldercare uses a merit-based recruitment process to ensure we select the most suitable applicant for each vacant position.

Our recruitment process


You can view and apply for all current vacancies with Eldercare online.

We review all applications when the application deadline closes. We will contact you to discuss the next steps in the recruitment process if your application has been shortlisted. We will email or telephone you if your application is unsuccessful.

Expressions of interest

You can also submit an expression of interest for both casual and permanent opportunities and we will contact you when a suitable opportunity becomes available.

Please note that Eldercare does not accept hard or soft copy applications in person. Your resume must be submitted online. If you have limited computer access you should contact your local library to find out what computer services are offered. You will need an email account to register through our online application system.

Qualifications and eligibility requirements

Many roles at Eldercare require specific qualifications which will be listed in the job advertisement. Common requirements for roles include:

Personal Care Assistant

  • Certificate III in Aged Care or Individual Support or equivalent qualification
  • In most situations, a minimum of 6 months previous experience working in aged care

Enrolled Nurse

  • Diploma of Nursing
  • Current Australian Health Practitioner Regulation Agency (AHPRA) registration
  • Minimum of 6 months previous experience working as an Enrolled Nurse

Registered Nurse

  • Bachelor of Nursing (or equivalent)
  • Current Australian Health Practitioner Regulation Agency (AHPRA) registration
  • Minimum of 12 months previous experience working as a Registered Nurse

To work at Eldercare, you will also need to demonstrate your eligibility to reside and work in Australia.

Police clearance

To work at Eldercare, you must provide a current police certificate. Your police certificate must be less than 12 months old and for unsupervised contact with vulnerable people. You will need your police clearance before your application for a position at Eldercare will be advanced.

If your clearance is older than 12 months and/or does not specify unsupervised contact with vulnerable people, please use this link to apply for a new one.

Please note Eldercare will directly receive updates on the status of your police check application.


We ask that you provide details for at least two professional referees. Referees should include individuals who have recently supervised you in previous roles, or ideally, your current employer. We will only contact your referees if we decide to progress your application after you have been interviewed so they can provide us with further information about your previous professional experience and responsibilities. Please contact your referees before providing their details to us so they are aware we may contact them. Please do not provide family members or friends as referees.


If you are short listed for a role, you will be invited to attend an interview. We use several different interview processes depending on the role. Your interview may be with a panel of two or three people or you may be part of a group interview process. We also run assessment centres when recruiting larger numbers of employees at one time. These centres often include a group interview, a written activity and a 'role play' session.

We use behavioural-style questions in our interviews to assess applicants e.g. "tell me about a time when you displayed excellence in customer service with a resident" or "give me an example of a new approach you developed for tackling a problem". By using this style of questioning, the interviewers are trying to understand how you behaved in a particular situation. How you respond will determine if there is a fit between your skills and the position we are seeking to fill.

Eldercare uses a 'merit-based' recruitment process. We elect the most suitable applicant for each vacant position on the basis of job-related selection criteria.

Eldercare values equity and diversity in the workplace and we are committed to the development of a culture that is supportive of Equal Employment Opportunity (EEO) principles. Your race, sex, age, disability, marital status, sexual preference or membership of an ethnic or minority group will not affect your chances of employment or internal promotion.

Eldercare is a non-smoking organisation so you need to be prepared to work in an organisation that does not permit you to smoke at any of our sites.

If your interview is successful, Eldercare will progress your application by contacting your referees. If you are unsuccessful, we will inform you either by telephone or by email.

Functional capacity assessment

If your application progresses to the next stage, you will be required to complete a pre-employment functional capacity assessment. We will contact you to organise a suitable appointment time with our provider. The cost of the assessment will be paid for by Eldercare.

A functional capacity assessment is a physical assessment that measures your ability to safely perform the physical demands of the role you’ve applied for. The purpose of the assessment is to ensure you can undertake all demands of the role safely without risking personal injury or injury to others. The assessment is non-invasive and involves various tests and observations relating to:

  • physical strength
  • cardiovascular fitness
  • range of movement/flexibility
  • tolerance to functional activities such as lifting, carrying, etc

Please note that completing a functional capacity assessment is part of the pre-employment process and does not constitute a job offer.

Offer of employment

Your manager will contact you as soon as possible after you have successfully completed the functional capacity assessment to discuss details of your new role including a mutually suitable commencement date.

Privacy and confidentiality

All information and documentation obtained and recorded throughout the recruitment and selection process will be treated confidentially and retained securely in accordance with the Privacy Act and the Australian Privacy Principles.

Student placements

Eldercare supports the future of the aged care industry and the development of its workforce by providing exposure to purposeful learning experiences on placement. We value the contribution students make to Eldercare and foster meaningful connections between our residents and students.

Eldercare hosts students on placement via partnership arrangements with preferred education providers. If you are a vocational education student and wish to complete your placement with Eldercare, please make the request via your education provider as we do not accept individual applications.

To enquire about our current preferred provider partnerships, or request consideration to become a preferred provider, please email

We welcome your feedback

Every comment, compliment, suggestion and complaint we receive presents an opportunity for us to review the service we offer.

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