To support new residents with moving into their new surroundings, Eldercare introduced the volunteer Transition Support role in September 2023. Since then, over 140 residents across 10 aged care homes have received Transition Support visits.

This role provides an opportunity to build a relationship that:

•  encourages engagement

•  facilitates sharing important information relevant to a resident’s care

•  directly addresses concerns and anxieties related to moving into aged care

•  provides friendship and support.

Through time spent with a Transition Support volunteer, new residents are provided with adequate time and a safe space to provide information relevant to their wellbeing and care needs. 

As a person-centred initiative, the role is about getting to know new residents and having a greater awareness of their needs and preferences. The role is part of Eldercare’s wellbeing strategy, where tackling loneliness and building social connection are priority areas.

Transition Support volunteer Maureen is no stranger to aged care, and this practical experience helps her understand what residents might need, problems they might face, or what they might feel. 

“My life changed the day Maureen came in,” said Evanston Park resident Barbara.

“Maureen has been through a lot, which I’m going to have to go through myself eventually,” said Barbara. “She talked about things with me, and it helped a lot. She always made me happy as if I was at home.

“I was so lonely to start with and realised I needed to make new friends here.

“I know that every week, she’s going to come in and see me. I look forward to it. She’s somebody different to talk to and to make friends with.” 

Volunteer Maureen also helps residents with practical things, like registering for the library, organising room keys, and providing tours to helpful spots around the home, such as the laundry room. 

“Moving into aged care is a ‘big change’ from being so independent”, said Barb, another Evanston Park resident. 

“Maureen is helping me to settle in. She gives me helpful tips on what to do and what not to do,” added Barb. “I see her every Wednesday. Just the fact I have someone here that I know seems to have taken the strangeness away.”

Eldercare’s Transition Support volunteers have exceptional people skills, while demonstrating high levels of compassion and understanding. They range from retired professionals with a career in social work and aged care to psychology students. 

Read more about our current volunteer opportunities and register your interest.

Information in this article was correct at the time of publication on 13 November 2025 and may be subject to change.