Eldercare is committed to ensuring the health and safety of our residents and staff.

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Clinical care

Your care will be coordinated by a clinical leader who will work with you to develop a comprehensive, individualised care plan that meets your needs and enables you to live your life the way you want to live it.

Clinical care

At Eldercare we take a person-centred approach to care. This means we focus on you as a unique individual rather than on your medical conditions. We see your strengths and abilities rather than your losses.

Your care will be coordinated by a clinical leader who will partner with you, your family and your GP to develop a comprehensive, individualised care plan tailored to your needs. Your plan will cover a range of topics including:

What’s important to you:

  • the outcomes you wish to achieve
  • your preferences
  • how you wish to live your life

Your clinical, health and care needs:

Our integrated approach to services ensures that you receive continuity of care, including coordinated support by our nurses, carers and allied health professionals, and through your own GP and other medical specialists.

You’ll have the peace of mind that comes from knowing that Eldercare has qualified nurses on duty at every Eldercare site 24 hours a day, 7 days a week.

Eldercare is committed to a physical restraint-free environment. We do not use physical restraint devices including bed rails, which evidence has shown to increase the risk of harm to residents. Alternative fall prevention and harm minimisation strategies are now used across Eldercare.

Advanced Care Service

Eldercare’s Advanced Care Service (which started life as the Dandelion Project) aims to avoid unnecessary hospitalisation – instead, providing treatment in the familiar surroundings of your Eldercare home.

Offered at four of our homes (Allambi at Glengowrie, Cottage Grove at Woodcroft, Oxford at Hove and Seaford in the southern suburbs), acute care can be provided by specially trained nursing staff, supported by Eldercare’s nurse practitioner, in collaboration with your doctor.

Acute care services are only provided where:

  • it is safe to do so
  • the medical and nursing expertise and equipment to provide the services is available
  • it is your preference to have acute services provided at your Eldercare home, as detailed in your advance care plan.

Eldercare’s Advanced Care Service means that you will be cared for by staff that know you and your routines, in surroundings that are familiar to you, with access to your own belongings. You’ll avoid waiting in the emergency department and potential complications that can arise from hospitalisation such as pressure sores and infections. Your family and friends can also continue to visit you in the comfort of your own room.

We welcome your feedback

Every comment, compliment, suggestion and complaint we receive presents an opportunity for us to review the service we offer.

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