Eldercare is committed to ensuring the health and safety of our residents and staff.

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Clinical care

Your care will be coordinated by a clinical leader who will work with you to develop a comprehensive, individualised care plan that meets your needs and enables you to live your life the way you want to live it.

At Eldercare we take a person-centred approach to care. This means we focus on you as a unique individual, and your strengths and abilities, rather than on your medical conditions.

Our Model of Care

Staff will take the time to understand the needs and preferences of each resident, and to monitor how and why these change, allowing for optimal wellbeing and quality experiences suited to each person.

Our unique Model of Care has been designed with consideration of the varying interests, levels of ability and life stages of residents. Eldercare’s Model of Care is made up of four key components:

Case Management Approach

Good health has physical, emotional, psychological, and spiritual components and is driven by our Case Management Approach, with the support of hospitality services, spiritual care, lifestyle, volunteer, and allied health programs. The resident is central with services supporting their mind, body and spirit. Eldercare’s Case Management Approach allocates a dedicated Clinical Leader to a small group of about 25 residents, enabling clear and consistent communication and a better understanding of each resident.

Values in Action

Our values of respect, accountability, and connection underpin all behaviour at Eldercare and are integral to our Model of Care. Understanding what these behaviours in action look like, and demonstrating them, contributes to vibrant and supportive relationships based on warmth and generosity.

Wellbeing Approach

Eldercare’s mind, body, spirit approach to wellbeing recognises that high quality aged care is more than supporting people to stay safe and healthy. Regular wellbeing assessments allow us to track resident satisfaction across the key domains of good health, purpose, connection, activity, and dignity. Where gaps and challenges are revealed, a personalised plan is put in place.

Consumer Engagement Strategy

The Consumer Engagement Strategy outlines how we inform, consult, involve, collaborate with, and empower residents. Staff get to know residents during their initial and ongoing assessments so that care can be individualised, and they can pursue goals and participate in activities that engage and inspire them.

Care coordination

Your care will be coordinated by a clinical leader who will partner with you, your family and your GP to develop a comprehensive, individualised care plan tailored to your needs. Your plan will cover a range of topics including:

What’s important to you:

  • the outcomes you wish to achieve
  • your preferences
  • how you wish to live your life

Your clinical, health and care needs:

Our integrated approach to services ensures that you receive continuity of care, including coordinated support by our nurses, carers and allied health professionals, and through your own GP and other medical specialists.

You’ll have the peace of mind that comes from knowing that Eldercare has qualified nurses on duty at every Eldercare site 24 hours a day, 7 days a week.

Eldercare is committed to a physical restraint-free environment. We do not use physical restraint devices including bed rails, which evidence has shown to increase the risk of harm to residents. Alternative fall prevention and harm minimisation strategies are now used across Eldercare.

We welcome your feedback

Every comment, compliment, suggestion and complaint we receive presents an opportunity for us to review the service we offer.

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