Eldercare is committed to ensuring the health and safety of our residents and staff.

Learn more about our response to COVID-19

Clinical care

Your care will be coordinated by a clinical leader who will work with you to develop a comprehensive, individualised care plan that meets your needs and enables you to live your life the way you want to live it.

Clinical care

At Eldercare we take a person-centred approach to care. This means we focus on you as a unique individual rather than on your medical conditions. We see your strengths and abilities rather than your losses.

Your care will be coordinated by a clinical leader who will partner with you, your family and your GP to develop a comprehensive, individualised care plan tailored to your needs. Your plan will cover a range of topics including:

What’s important to you:

  • the outcomes you wish to achieve
  • your preferences
  • how you wish to live your life

Your clinical, health and care needs:

Our integrated approach to services ensures that you receive continuity of care, including coordinated support by our nurses, carers and allied health professionals, and through your own GP and other medical specialists.

You’ll have the peace of mind that comes from knowing that Eldercare has qualified nurses on duty at every Eldercare site 24 hours a day, 7 days a week.

Eldercare is committed to a physical restraint-free environment. We do not use physical restraint devices including bed rails, which evidence has shown to increase the risk of harm to residents. Alternative fall prevention and harm minimisation strategies are now used across Eldercare.

We welcome your feedback

Every comment, compliment, suggestion and complaint we receive presents an opportunity for us to review the service we offer.

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