Back Print

Your Aged Care Rights

Know your rights

As an aged care consumer, Eldercare is committed to ensuring that you and your representative understand your rights in relation to the care you receive.

These rights are outlined in the Australian Government’s Charter of Aged Care Rights (effective 1 July 2019) and they apply when you start receiving Government-subsidised aged care services such as:

  • residential aged care
  • home care
  • flexible care
  • services provided under the Commonwealth Home Support Programme and the National Aboriginal and Torres Strait Islander Flexible Aged Care Program e.g. day therapy

Eldercare has incorporated these rights into the way we operate our services.

Charter of Aged Care Rights

I have the right to:

  1. safe and high quality care and services
  2. be treated with dignity and respect
  3. have my identity, culture and diversity valued and supported
  4. live without abuse and neglect
  5. be informed about my care and services in a way I understand
  6. access all information about myself, including information about my rights, care and services
  7. have control over, and make choices about, my care, personal and social life, including where choices involve personal risk
  8. have control over, and to make decisions about, the personal aspects of my daily life, financial affairs and possessions
  9. my independence
  10. be listened to and understood
  11. have a person of my choice, including an aged care advocate, support me or speak on my behalf
  12. complain free from reprisal, and to have my complaints dealt with fairly and promptly
  13. personal privacy and to have my personal information protected
  14. exercise my rights without it adversely affecting the way I am treated